Build Your Own
Soft Skills Session

The Build Your Own kit is Joy’s most popular for a reason: it allows an organization to craft a session for their own particular needs.

 
 

First Impressions

  • Name Tags

  • Correct/Incorrect Handshaking

  • Personal Hand/Social Hand

  • Appropriate Ways of Clapping

  • Proper Introductions

  • Remembering Names

  • The Power of “Thank You”

  • Cultural Snafus

  • Travel Tips

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Dining Like a Diplomat

  • Navigating at the table (napkins, buffets, seating

  • BMWs of Dining

  • Silent Service Codes (American and Continental)

  • Silverware Savvy

  • Table Talk and Body Language (at the table)

Celebrations and Events

  • Hosting/Guest Responsibilities

  • Dinner Parties

  • Gifts

  • Tea Time

  • Toasting

  • Christmas and Holiday

  • Showers

  • Weddings

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Mingle-ability

  • Making an Entrance

  • Success in Dress for Business vs. Social (business) Events

  • Small Talk—Join a Conversation

  • Creating Common Ground

  • Building a Relationship

  • Follow-up

Correspondence

  • Thank-You Notes

  • Stationery Wardrobe

  • Printed or Engraved or Blind Embossed

  • Flat Notes

  • Fold-Over Notes

  • Monograms

  • Occasion for a Note

  • What to Write and When to Send

  • Writing Honorifics

  • Forms of Address

  • Formal Replies

  • Save the Date

  • E-Mailing Thank-You Notes

  • Invitations

  • RSVP

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Body Language

  • Mannerisms

  • Voice

  • Words

  • Conversation

  • Listening

Boardroom Protocol

  • Proper Seating

  • Agenda

  • Timing

  • Equipment

  • Know Your Role

  • Deal Killers

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Off the Record

  • Elevator Etiquette

  • Lobby/Front Desk Snafus

  • Bathroom Talk

Tech Etiquette

  • Smartphones

  • Voicemail and Speaker Phone

  • E-Mail

  • Texting

  • Social Media: Facebook, X, Instagram, LinkedIn, Blogging, YouTube

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Dress for Success

  • Business Dress

  • Accessorizing

  • Grooming (including make up)

  • Business Casual

  • Building a Wardrobe

  • Fabulous Fabrics

  • Packing Tips

  • Closet Organization

Customer Centricity

  • Wax On Wax Off: The Basics

  • Relationship Building and Beyond the Relationship

  • Setting and Measuring Customer Service Standards

  • Knowing Your Audience and Adjusting to Your Audience

  • Internal and External Customers – Exactly Who Are They?

  • Pro-Active Service – Two-Steps Ahead of Your Customer

  • Communication Formula - Problem Solving Made Easy

  • Accountability – Taking Responsibility

  • The Blameless Apology – What Not To Say

  • Social Media – Your Best Friend or Worst Enemy 

  • Being Your Best and Nothing Less – Letting Go of Offenses 

  • Touching Others Lives – Leaving a Legacy

  • Merging Two Corporate Cultures - Beyond the Chaos When Cultures Clash

  • Customers First - Beyond the Chaos

  • Conflict Resolution - Eliminating Disruption

     

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Miscellaneous Soft Skills

  • Dating and Breaking Up

  • Funerals

  • Anniversaries

  • Sticky Situations

  • Bad News: What Not to Say

  • Generational Differences

  • Pregnancy

  • At the Gym

  • Limousine or Town Car

  • Car Pool

  • Dorm and Roommate Etiquette

  • Manners for Minors

  • Graduation

   Public Speaking

  • Polishing-Up

  • Instant Improvement

  • Tips and Faux Pas

  • Overcoming Fears

  • Openings & Closings

  • Knocking It Out of the Park

 

What would you like Joy to build for you?

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