Build Your Own Session
The Build Your Own kit is Joy’s most popular for a reason: it allows an organization to craft a session for their own particular needs.
First Impressions
- Name Tags
- Correct/Incorrect Handshaking
- Personal Hand/Social Hand
- Appropriate Ways of Clapping
- Proper Introductions
- Remembering Names
- The Power of “Thank You”
- Cultural Snafus
- Travel Tips
Dining Like a Diplomat
- Navigating at the table (napkins, buffets, seating
- BMWs of Dining
- Silent Service Codes (American and Continental)
- Silverware Savvy
- Table Talk and Body Language (at the table)
Celebrations and Events
- Hosting/Guest Responsibilities
- Dinner Parties
- Gifts
- Tea Time
- Toasting
- Christmas and Holiday
- Showers
- Weddings
Mingle-ability
- Making an Entrance
- Success in Dress for Business vs. Social (business) Events
- Small Talk—Join a Conversation
- Creating Common Ground
- Building a Relationship
- Follow-up
Correspondence Etiquette
- Thank-You Notes
- Stationery Wardrobe
- Printed or Engraved or Blind Embossed
- Flat Notes
- Fold-Over Notes
- Monograms
- Occasion for a Note
- What to Write and When to Send
- Writing Honorifics
- Forms of Address
- Formal Replies
- Save the Date
- E-Mailing Thank-You Notes
- Invitations
- RSVP
Body Language
- Mannerisms
- Voice
- Words
- Conversation
- Listening
Boardroom Etiquette
- Proper Seating
- Agenda
- Timing
- Equipment
- Know Your Role
- Deal Killers
Off the Record
- Elevator Etiquette
- Lobby/Front Desk Snafus
- Bathroom Talk
Tech Etiquette
- Smartphones
- Voicemail and Speaker Phone
- Texting
- Social Media: Facebook, Twitter, LinkedIn, Blogging, YouTube
Dress for Success
- Business Dress
- Accessorizing
- Grooming (including make up)
- Business Casual
- Building a Wardrobe
- Fabulous Fabrics
- Packing Tips
- Closet Organization
Customer Centricity
- Wax On Wax Off: The Basics
- The Best You Have to Offer
- Setting and Measuring Customer Service Standards
- Make Someone Happy Today
Miscellaneous Etiquette
- Dating and Breaking Up
- Funerals
- Anniversaries
- Sticky Situations
- Bad News: What Not to Say
- Generational Differences
- Pregnancy
- At the gym
- Limousine or Town Car
- Car Pool
- Dorm and Roommate Etiquette
- Manners for Minors
- Graduation